About 16 months ago I decided that I was tired of having dozens of remotes to control my extremely robust (overly complicated) AV center. After doing a little research, I came to the conclusion that the Logitech Harmony 880 remote was the ideal solution. It's a universal remote with a programmable color screen. You hook it up to your computer, tell it what equipment you have, how they are connected and what you would like o to with them and it automatically programs the remote so you can, for example, press a button (virtually) labeled "Play Xbox" and the remote will send out all the commands to all the components that are needed to make that happen. It remember the state of you equipment too, so if while in "Play Xbox" mode I press "Watch TV" it knows the TV and the receiver are already on, so it doesn't mess with their power, it just switches the inputs, and turns off the Xbox.
This has worked brilliantly. Flawlessly, with a wide variety of hardware.
Until about 6 months ago.
One of the neat things about the remote is that it comes with a built-in, rechargeable battery and a charging cradle. Pop the remote into the cradle, and you never need to worry about changing the batteries.
So, when the charging cradle began to act flaky, it was a bit of a problem. It started out with just needing to jiggle the remote to get it to sit right, this it required putting a book on the remote to get it to make proper contact. Finally it just stopped charging.
I called Logitech and after a short time they determined that my cradle was probably defective and they offered to replace i for free, which was VERY nice, since I am 6 months out of warranty. Then again, after doing some reading on the internet it appears that this is a pretty common problem that they admit to, so I was not too surprised.
No, what surprised me was that today I got an email from Logitech apologizing that the cradle had been on backorder for two weeks (they told me that it would be back ordered on the phone, so no surprise) and that instead of making me wait, they are just going to send me an complete replacement, brand new cradle and a brand new remote. A BRAND NEW REMOTE. To someone that is out of warranty.
So, if you ever need a super expensive remote to tame you AV center, I would have to say I can really recommend the Logitech Harmony remotes. That's it, just felt like sharing.

