Wow, iTunes Plus Really Sucks

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So I finally found something on iTunes plus that I wanted to buy - Sigue Sigue Sputnik's "Dress for Excess". I didn't find this using any of the tools in iTunes - I went to Wikipedia and found a list of all EMI artists and then started entering the ones I was interested into the iTunes Store's search box. Great work Apple guys, you have made it very easy for me to use your store the way I want to.

After I clicked the "Buy Album" button, which allowed me to purchase the entire album at 256Kps, non-DRMed for $9.99, which I think is a pretty reasonable price, it proceeded to attempt to download the songs. Each one of them said it was going to take around 40 minutes, which is obviously ridiculous. I went to bed, only to find that at some point last night one of the downloads failed, iTunes put up an error dialog box and stopped downloading the other songs! Well, that's just terrible design.

8 hours later I have none of the songs I purchased last night available, and the other tracks have all timed out since then again. Maybe they will be here by the time I get home tonight, but honestly, by then I could have gone to the store, bought the CD used for $4.00 and ripped it, all perfectly legally.

I know that the reason for the download problems is that they are experiencing bandwidth issues, but come on, Apple is a multi billion dollar company with more than enough resources to ensure that amateur hour stuff like that doesn't happen.

So far, they get an "F" on the experience.

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5 Comments

How ironic. Paying extra for non-DRM versions of digital music from a band whose debut album had paid commercials placed between the tracks.
Hopefully the advertisers will still have to pay for each download.

-Will

How ironic. Paying extra for non-DRM versions of digital music from a band whose debut album had paid commercials placed between the tracks.
Hopefully the advertisers will still have to pay for each download.

-Will

Hi Ed,

It's nice to read you up and running! Very interesting stuff. Keep on kicking ass and taking names!

Vanessa

I've had absolutely no problems buying from itunes plus. You must just be an idiot.

You make an excellent point, I might very well be an idiot.

It's also possible that the well documented bandwidth and response problems that plagued iTunes plus for the first few days have been resolved. We may never know for sure which is true.

In any case, they need to improve the filtering in the browser so that I can see and search only iTunes plus content, since I have no interest in DRMed music.

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This page contains a single entry by edgore published on June 1, 2007 6:41 AM.

ITunes Now WIthout DRM was the previous entry in this blog.

You Will Smell and Feel a Lot of Things is the next entry in this blog.

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